Shipping & Delivery

At Veluma, we want receiving your order to feel as simple and considered as the experience of using it.

Where We Ship

We currently deliver to:

• All European Union countries

• The United Kingdom

• The United States

• Canada

Shipping Costs

Any applicable shipping costs will be clearly displayed at checkout before you complete your order.

Estimated Delivery Times

Estimated delivery times from dispatch are:

• European Union: 1–5 business days

• United Kingdom: 4–6 business days

• United States: up to 9 business days

• Canada: up to 9 business days

Delivery times are calculated from the moment your order is dispatched, not from the moment it is placed.

Business days do not include weekends or public holidays.

Please note that delivery times are estimates. Occasional delays may occur due to courier operations, customs procedures or periods of high demand.

Order Processing

Orders are processed on business days.

Once your order has been dispatched, you will receive a shipping confirmation email containing your tracking information.

During promotional periods, holidays or unusually busy periods, order processing may take slightly longer than usual.

Tracking Your Order

As soon as your order leaves our warehouse, we will send you an email with tracking details so you can follow its journey.

Tracking information may take a short time to become active after the parcel has been collected by the courier.

Returns

We offer free returns for eligible orders.

To arrange a return, please contact our customer care team. If your order is eligible, we will send you a prepaid return label and explain the next steps.

For complete information about return eligibility, time limits and product condition requirements, please see our Returns Policy.

Delivery Delays

We always aim to deliver every Veluma order within the estimated timeframe.

However, circumstances outside our control may occasionally cause delays, including courier disruptions, customs procedures, severe weather or high seasonal demand.

If your order appears to be delayed, please contact us. Our customer care team will review the shipment and assist you.

Contact

For questions about shipping, delivery or returns, please contact us:

Shipping & Delivery

At Veluma, we want receiving your order to feel as simple and considered as the experience of using it.

Where We Ship

We currently deliver to:

• All European Union countries

• The United Kingdom

• The United States

• Canada

Shipping Costs

Any applicable shipping costs will be clearly displayed at checkout before you complete your order.

Estimated Delivery Times

Estimated delivery times from dispatch are:

• European Union: 1–5 business days

• United Kingdom: 4–6 business days

• United States: up to 9 business days

• Canada: up to 9 business days

Delivery times are calculated from the moment your order is dispatched, not from the moment it is placed.

Business days do not include weekends or public holidays.

Please note that delivery times are estimates. Occasional delays may occur due to courier operations, customs procedures or periods of high demand.

Order Processing

Orders are processed on business days.

Once your order has been dispatched, you will receive a shipping confirmation email containing your tracking information.

During promotional periods, holidays or unusually busy periods, order processing may take slightly longer than usual.

Tracking Your Order

As soon as your order leaves our warehouse, we will send you an email with tracking details so you can follow its journey.

Tracking information may take a short time to become active after the parcel has been collected by the courier.

Returns

We offer free returns for eligible orders.

To arrange a return, please contact our customer care team. If your order is eligible, we will send you a prepaid return label and explain the next steps.

For complete information about return eligibility, time limits and product condition requirements, please see our Returns Policy.

Delivery Delays

We always aim to deliver every Veluma order within the estimated timeframe.

However, circumstances outside our control may occasionally cause delays, including courier disruptions, customs procedures, severe weather or high seasonal demand.

If your order appears to be delayed, please contact us. Our customer care team will review the shipment and assist you.

Contact

For questions about shipping, delivery or returns, please contact us:

Email: info@velumaglow.com (English customer service) / info@veluma.lt (Lithuanian service)
Phone: +37063617712